Need help with Dawny? Start here — most questions have a quick answer below. Anything not covered, email [email protected] and we'll write back within 2 business days (US Eastern Time).

Quick answers

My alarm didn't ring. Four common causes, in order:

  1. Notification permission off. Go to Settings → Notifications → Dawny and make sure Allow Notifications is on and the Alert style isn't "None".
  2. iOS Focus or Do Not Disturb. Focus modes silence notifications unless Dawny is added as an allowed app. Open your Focus, tap Apps → Allowed Apps → add Dawny.
  3. Low Power Mode. iOS may defer scheduled audio when Low Power Mode is on. Plug your phone in overnight.
  4. Silent (ring/silent) switch. Dawny plays through Silent by design — but if the alarm time is earlier than the app expected, a recent change to the schedule might still be pending. Open the app once before bed to trigger the scheduler.

If none of these fix it, email us with your device model and iOS version.

How do I cancel my subscription?

Uninstalling the app does not cancel the subscription. You keep access until the end of the paid period.

I subscribed on another device, how do I restore? Open Dawny → Me tab → Restore Purchases (also reachable from the paywall footer). Make sure you're signed in with the same Apple ID / Google account you used originally.

How do I change the time zone? Dawny uses your phone's time zone automatically. Change it in Settings → General → Date & Time (iOS) or Settings → System → Date & time (Android). The alarm and quota follow.

I don't want fal.ai to see my prompts. You only share prompts with fal.ai if you choose to design a custom sound. You can use Dawny perfectly well with only the bundled stock sounds and the daily featured sound — neither requires fal.ai.

I tapped "Continue" on the AI consent sheet by accident. Delete and reinstall the app, or email us and we'll tell you how to wipe just the consent flag without losing your other settings.

My custom sound is terrible / disappointing. AI models are probabilistic. Try a more specific prompt ("soft rain on a cedar porch, slow piano, distant thunder") or switch the theme. Every regeneration counts toward your daily/monthly quota, so experiment deliberately.

Is there a refund? Refunds are handled by Apple or Google, not by us. For iOS: go to https://reportaproblem.apple.com and find the Dawny charge. For Android: https://play.google.com/store/account/orderhistory. Email us if the request is denied — we have some discretion in edge cases.

How do I delete all my data? Delete the app. Everything is local. Email [email protected] if you also want your subscription record removed from RevenueCat (you'll lose the ability to restore purchases on a new device).